Elite Custom Cabinetry (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Full name
- Email address
- Phone number
- Address or project location
- Any information you submit via contact forms, quote requests, or email enquiries
We may also automatically collect non-personal information such as:
- IP address
- Browser type and version
- Pages visited and time spent on the website
- Device and operating system information
This data is collected through cookies and analytics tools to help improve our website performance and user experience.
2. How We Use Your Information
We use your personal information for purposes including:
- Responding to enquiries and quote requests
- Providing cabinetry design, manufacturing, and installation services
- Communicating with you about your project
- Improving our website, services, and customer experience
- Complying with legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties.
3. Disclosure of Personal Information
We may disclose your personal information only when necessary to:
- Service providers or contractors assisting us in delivering our services (e.g. installers, suppliers)
- Comply with legal obligations, court orders, or government requests
Any third parties we share information with are required to handle it securely and in accordance with privacy laws.
4. Cookies and Analytics
Our website may use cookies and third-party analytics services (such as Google Analytics) to collect anonymous data about website usage. Cookies help us understand how visitors use our site and allow us to improve functionality and content.
You can disable cookies through your browser settings if you prefer not to allow their use.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage systems and restricted access to personal data.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, outdated, or incomplete.
To make a request, please contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external sites. We encourage you to review their privacy policies separately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly.
9. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information.
